v12betmy Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is issued by v12betmy ("we", "our platform") to explain how we handle your personal information. This policy applies to all users who register, log in or interact with the v12betmy website at v12betmy.onl, including any subpages, support services and related communication channels.

By using v12betmy services, you agree to the collection and use of information as stated in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact the customer support team to request account closure.

v12betmy operates under international licensing and is subject to compliance requirements set by the relevant regulatory bodies, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.

2. Information We Collect

We collect your personal information through various means when you use this platform. The categories of information collected are as follows:

• Registration information: Username, password (in encrypted form), email address and mobile phone number.
• Identity verification information (KYC): National identification number (MyKad) or passport number, date of birth and relevant supporting documents to meet regulatory requirements.
• Financial information: e-wallet account details (Touch 'n Go, Boost, ShopeePay), bank account information for FPX and DuitNow transactions, and cryptocurrency wallet addresses (USDT, BTC, ETH) where applicable.
• Usage data: Login records, game activity, deposit and withdrawal history, betting preferences and interactions within the platform.
• Technical data: IP address, device type, operating system, web browser type, time zone and cookies data.
• Communications: Content from live chat sessions, email correspondence and feedback you submit to our customer support team.

3. Purpose of Use of Information

Information collected is used solely for legitimate and explicitly stated purposes. The main purposes are as follows:

• Processing new account registrations and verifying user identity in accordance with KYC requirements.
• Enabling secure access to the platform through the login verification process.
• Processing deposits, withdrawals and other financial transactions accurately and securely.
• Delivering the 200% welcome bonus of up to RM1,000, VIP cashback offers and other relevant promotions to eligible accounts.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Identifying and preventing any fraudulent activity, money laundering or unauthorised access.
• Fulfilling applicable legal obligations and regulatory requirements.
• Analysing platform usage patterns for the purpose of overall service improvement.
• Sending service communications such as transaction confirmations, security notices and policy updates.

4. Disclosure of Information to Third Parties

v12betmy does not sell or rent your personal information to any third party. However, in certain circumstances we may share information with the following parties:

• Payment processors: Payment service providers such as e-wallet platforms and banks to process your financial transactions.
• Technology service providers: Companies that provide IT infrastructure, cloud services, analytics and cybersecurity that support the operation of our platform.
• Regulatory bodies and authorities: When required by law, court order or a legitimate investigation by a competent authority.
• Identity verification providers: Third-party services that assist with the KYC process to ensure regulatory compliance.

All third parties involved are bound by confidentiality agreements and are required to process your data in accordance with the security standards set by v12betmy. They are not permitted to use your data for any purpose other than those directed by us.

5. Data Retention Period

v12betmy retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, including complying with applicable legal, accounting and reporting requirements.

Generally, account records and transaction data are retained for the period prescribed by regulatory requirements from the date of the last transaction or account closure, whichever is later. Once the retention period ends, data will be securely deleted or anonymised.

If you request account closure, we will process that request promptly. However, some information may need to be retained for a specified period to comply with legal obligations that remain in force.

6. Use of Cookies and Tracking Technologies

The v12betmy website uses cookies and similar tracking technologies to improve the user experience and analyse platform usage. The types of cookies used include:

• Essential cookies: Required for basic platform functions such as login session verification and security.
• Performance cookies: Collect information on how users interact with the platform to help us improve our services.
• Preference cookies: Store your preferences such as language, display settings and other personal settings.
• Analytics cookies: Help us understand usage patterns in aggregate and anonymous form for the purpose of platform improvement.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of this platform.

7. Data Security Measures

We implement various technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or deletion:

• Data encryption using SSL/TLS protocols during the transmission of data over the internet.
• Storage of passwords in encrypted form using strong hashing algorithms.
• Role-based access controls ensuring that only authorised staff can access sensitive data.
• Continuous system security monitoring to identify and respond to cyber threats.
• Regular security testing and system vulnerability assessments conducted by independent security experts.
• A comprehensive incident response plan to handle any data breaches efficiently and transparently.

8. International Data Transfers

As a platform operating under international licensing, your information may be processed or stored on servers located outside Malaysia. In such cases, we ensure that those data transfers are carried out with adequate safeguards, including the use of internationally recognised standard contractual clauses.

We only transfer data to countries or regions that have adequate data protection standards, or where equivalent protection has been established through binding contractual agreements with the data recipient.

9. How to Submit a Data-Related Request

To submit any request related to your privacy rights — including data access, correction, deletion or objection — you may contact us through the following channels:

• 24/7 live chat directly through the v12betmy platform
• Email our privacy team at the address listed in the contact us section

Your request will be processed within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure the security of your data. In cases involving disputes, we are committed to resolving them in a transparent and fair manner.

10. Amendments to This Privacy Policy

v12betmy reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or technological developments. Any significant amendments will be communicated to you via a clear notice on the platform or by email before the amendments take effect.

The "effective date" at the top of this page will be updated each time this Privacy Policy is amended. Your continued use of the v12betmy platform after those changes take effect will be considered your acceptance of the latest version of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle your personal information.